Daily Productive Sharing 1100 Accountability Sinks
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What is accountability sink? Dan Davies provides an explanation:
- An organization can develop an "accountability sink" when its structure obscures or hides the consequences of decisions, preventing decision-makers from directly bearing responsibility. For instance, hotel executives might decide to cut cleaning staff, resulting in unprepared rooms for guests, yet accountability is nowhere to be found;
- The essence of an accountability sink lies in a broken feedback loop, where the feedback from those affected does not influence the system's operation;
- An individual's ability to make impactful changes in decisions is directly proportional to their level of accountability;
- Accountability requires not only the power to make changes but also an understanding of the decision-making context to locate the feedback loop.
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什么是问责沉没？Dan Davies 给出了他的解释：
- 一个组织能形成“问责沉没”，是因为它的结构能模糊或掩盖决策的后果，使决策者无法直接承担责任。例如，酒店高层决定减少清洁人员，导致顾客入住时找不到准备好的房间，责任却无从追究。
- 问责沉没的本质是因为反馈链条被打破，受影响者的反馈无法影响系统运作；
- 个人对决策的改变能力与其问责程度成正比；
- 问责不仅需要改变能力，还需要了解决策背景，从而找到反馈链条。
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