When the perceived pain of doing something is too high, willpower alone is rarely enough for lasting success.
Everywhere, broken links between the people who face the consequences of the decision and the people making the decisions.
We’re tempted to focus on the problems that are complicated but apparently easy.
A Competent has too much of a handle on the big picture to confuse himself with an Expert: he knows what he doesn’t know.
When you’re starting something new, the most important thing is knowing what to learn.